Questions, answered.
Everything you need to know about how Edna’s Vet works.
How do payments work?
Payment is either prior to or at the time of service. We accept credit and debit cards, cash and bank transfer. VetPay is available (fees apply).
What if my pet needs surgery?
We prioritise the well-being and safety of your pet and doing surgical procedures that require a general anaesthetic in the home would be unsafe compared to in a veterinary clinic. If one of the pets in our care requires surgery we will refer you to your preferred vet hospital or recommend one that we feel will best meet your needs.
Does Edna’s Vet offer all the services available in a regular vet clinic?
No. For surgical procedures including dentistry, X-Rays or other advanced imaging and for sick animals that require intravenous fluids or oxygenation, we will refer you to your preferred B&M (Brick and mortar) hospital. If you do not have a relationship already with a local vet clinic we can help choose one that we feel will best meet your needs.
Can I claim my bill on pet insurance?
In most cases you are able to claim your mobile vet bills on your pet insurance as you would normally, however this depends on your policy. We can provide case notes and itemised invoices for insurance purposes.
Are you open 24/7?
No. Our opening hours are Monday to Friday 9am to 5pm. We can sometimes arrange house-calls in the evenings and on weekends if available (surcharge applies).
Who is Edna?
Edna is Dr Amanda’s dog.
She is a mini-groodle who loves running in the park, swimming at the beach and rolling in muddy puddles. She volunteers at a local nursing home where her very important job is making people smile. She loves having her own personal vet but is happy to share.
Do you organise cremation of my pet?
After your pet has passed, we can organise cremation with the Animal Welfare League.
Our nurse will discuss the options available to you before the euthanasia appointment.
Depending on the size of your pet, we may need you to assist us to carry your pet in our stretcher to the veterinarian’s vehicle, where they will be carefully and respectfully transported.
Alternatively, you may elect to perform burial yourself (depending on your local council regulations) or organise cremation with a different cremations partner.
Emergency Vet Hospitals
If your pet requires urgent care outside of business hours, please contact one of these emergency hospitals directly. We are not an emergency service.
Still have questions?
Call us on 0414 871 855 or send us an email admin@ednasvet.
We have a lovely, fully qualified veterinary nurse on our team who will answer your call or get back to you as soon as possible during office hours.
Ready to book a visit?
Request an appointment online, or give us a call. We’ll find a time that works for you and your pet.